Chat History

Adding FAQs from Chat History

There are two methods for adding FAQs from the Chat History page:

1. Add Individual FAQ: Click “Add FAQ” for each row to include the response in the FAQ list.

2. Add in Bulk:

Follow these steps:

Step 1: Select the questions you want to add to the FAQ.

Step 2: Click “Add FAQ” to open the form for editing information before adding.

Step 3: Edit the information before adding it to the FAQ.

Additional Information You Can Add or Edit:

• FAQ's Name: There are two options for adding this information:

  • Choose from Existing FAQ List: Select from the FAQ list created on the “Frequently Asked Questions” page.

  • Add a New FAQ: Click “Add FAQ” to switch to the mode for creating a new FAQ, then enter the desired FAQ's Name.

• Questions: The system allows you to edit or delete questions from the list of added questions. Note:

  • Duplicate questions or those matching existing FAQ questions are not permitted.

  • The total number of questions for an FAQ cannot exceed 10.

For example, if you have previously added 3 questions to the FAQ “Tourist Spots in Da Nang,” you can add a maximum of 7 more questions to that FAQ in this instance.

Answer: To edit the answer, click the pencil icon. You may choose suggested answers to replace or adjust the answers in the FAQ being added.

Step 4: After editing the information, click “Save” and then confirm to add the FAQ to the Frequently Asked Questions list.