Chat History
Last updated
Last updated
There are two methods for adding FAQs from the Chat History page:
1. Add Individual FAQ: Click “Add FAQ” for each row to include the response in the FAQ list.
2. Add in Bulk:
Follow these steps:
Step 1: Select the questions you want to add to the FAQ.
Step 2: Click “Add FAQ” to open the form for editing information before adding.
Step 3: Edit the information before adding it to the FAQ.
FAQ's Name: There are two options for adding this information:
Choose from Existing FAQ List: Select from the FAQ list created on the “Frequently Asked Questions” page.
Add a New FAQ: Click “Add FAQ” to switch to the mode for creating a new FAQ, then enter the desired FAQ's Name.
Questions: The system allows you to edit or delete questions from the list of added questions. Note:
Duplicate questions or those matching existing FAQ questions are not permitted.
The total number of questions for an FAQ cannot exceed 10.
For example, if you have previously added 3 questions to the FAQ “Tourist Spots in Da Nang,” you can add a maximum of 7 more questions to that FAQ in this instance.
Answer: To edit the answer, click the pencil icon. You may choose suggested answers to replace or adjust the answers in the FAQ being added.
Step 4: After editing the information, click “Save” and then confirm to add the FAQ to the Frequently Asked Questions list.