> For the complete documentation index, see [llms.txt](https://docs.emandai.net/vagent-user-guide-eng-ver/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.emandai.net/vagent-user-guide-eng-ver/livechat/livechat.md).

# Livechat

To access Livechat, you need to select the virtual assistant you want to access

<figure><img src="/files/6bNNY8AkqG9AnbGUG2YM" alt=""><figcaption><p>A list of virtual assistants</p></figcaption></figure>

Select the virtual assistant you want to access -> System displays **Overview** screen

<figure><img src="/files/OmvjuI6pqsrZ8jYjCoGW" alt=""><figcaption><p>Overview screen</p></figcaption></figure>

Click on **Livechat** -> The system displays Livechat screen

<figure><img src="/files/w3Rpi5YIGxazYlXQecsd" alt=""><figcaption><p>Livechat screen</p></figcaption></figure>

<mark style="color:red;">**(1)**</mark> Conversation flow in different channels, with:&#x20;

* <mark style="color:blue;">**Blue:**</mark> represents a new conversation that has not been clicked to view
* <mark style="color:green;">**Green:**</mark> shows that the conversation has been clicked to view&#x20;

<mark style="color:red;">**(2)**</mark> Conversations where you have not joined the room will be listed in the **AI Sales Assistant Chats** section&#x20;

<mark style="color:red;">**(3)**</mark> Conversations in which users have joined the room to chat directly with customers will be listed in the **My Chats** section.