> For the complete documentation index, see [llms.txt](https://docs.emandai.net/vagent-user-guide-eng-ver/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.emandai.net/vagent-user-guide-eng-ver/livechat/overview.md).

# Overview

To access the **Overview** function, you need to select the virtual assistant you want to access first

<figure><img src="/files/fGKr5nFP1Ku8H9HoHVbh" alt=""><figcaption><p>A list of virtual assistants</p></figcaption></figure>

Select the virtual assistant you want to access -> The system displays **Overview** screen

<figure><img src="/files/A91F6OA03v147j2d66e6" alt=""><figcaption><p>Overview screen</p></figcaption></figure>

Informations & Charts at Overview screen:

<figure><img src="/files/nB6CoOHgMMFOohDnmHcp" alt=""><figcaption></figcaption></figure>

<mark style="color:red;">**(1)**</mark> You can adjust the information filter (by **3/5/7/10/20/30** days)&#x20;

<mark style="color:red;">**(2)**</mark> View statistics of most recent messages&#x20;

<mark style="color:red;">**(3)**</mark> View the number of customers (by date)

<figure><img src="/files/mhA4HywQ0VWZ2vDmuBbB" alt=""><figcaption></figcaption></figure>

<mark style="color:red;">**(4)**</mark> View the number of active customers (by day)&#x20;

<mark style="color:red;">**(5)**</mark> View the number of new customers (by day)&#x20;

<mark style="color:red;">**(6)**</mark> View overall statistics of the time users interact with the virtual assistant&#x20;

<mark style="color:red;">**(7)**</mark> View statistics of the time users interact with the virtual assistant (by day)

<figure><img src="/files/pIvy6kHzdgPi3HxdzhYx" alt=""><figcaption></figcaption></figure>

<mark style="color:red;">**(8)**</mark> View interactive statistics&#x20;

<mark style="color:red;">**(9)**</mark> See the number of customers per session's duration

<mark style="color:red;">**(10)**</mark> View the number of customers by time (hour)

<figure><img src="/files/VoytPAluySJEoiuq4iYn" alt=""><figcaption></figcaption></figure>

<mark style="color:red;">**(11)**</mark> View View customer retention rate (Rate of returning customers by day)