EM&AI Virtual Agent [English]
  • OVERVIEW DOCUMENT
  • Overview of Virtual Agents
    • Overview of Virtual Agents
    • Introducing EM&AI Virtual Agent
  • Natural Language Processing (NLP)
    • What is natural language processing?
    • Basic NLP concepts
  • CREATE CONVERSATIONAL AI WITH EM&AI VIRTUAL AGENT
    • Process of building a virtual assistant
    • Get started
    • Create Virtual Agent
    • VA Setting
      • Context
        • Context Overview
        • Setting Context
        • Add follow-up intent
      • Parameters
      • Response
    • Training VA
      • Prepare training data
      • Upload sample training sentences
      • NLP training
      • Training history
    • Test NLP
      • Test NLP
      • Test response
    • Histories
      • Inference histories
      • Update retraining data
    • Setup VA - GPT
      • Setup GPT
      • Initialize Knowledge base
      • Set up response using GPT
      • Set up confidence threshold
  • Complex semantic cases
    • Information request
    • Identify sentences with multiple information.
      • Composite Entities
      • Parameter setting (List)
  • ADVANCED FEATURES
    • Proactive messages
    • Broadcast messages
    • Trigger (Send notification)
    • Webhook
    • Script code
    • Knowledge base
  • ADVANCED SETTING
  • Initialization
  • CUSTOMER MANAGEMENT
    • Customize customer fields
    • Add a customer
    • View Customer Information
  • Management Version
    • Pre-built data
    • Storage & Restore
  • INTEGRATION
    • Facebook & Messenger
    • Zalo
    • Custom API
  • SYSTEM MANAGEMENT
    • Account management
    • Organization
    • Add role on VA
    • Usage details
    • Follow the updated version
  • EM&AI Hybridchat
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  • Purpose of the document, target users
  • General Disclaimer

OVERVIEW DOCUMENT

Purpose of the document, target users

  • The document aims at two main purposes:

    • An overview of the concepts of natural language processing (NLP) helps users access fundamental knowledge, supporting the effective use of the Natural language processing system - NLP provided by EM&AI.

    • A detailed introduction to the VNLP system, training methods, and how to use the system's functions, along with notes to optimize the system's effectiveness.

  • Target users:

    • NLP engineer: Training and enhancing NLP recognition models.

    • Business operation: Prepare and standardize data for system training.

    • Bot conversational designer: Build and manage bots.

General Disclaimer

  • The information contained in this document is confidential, privileged and used only for the information of the recipient. Recipients of this document are not allowed to use, publish or redistribute without the prior written consent of EM&AI Joint Stock Company.

  • For this document, EM&AI's managers represent and give no warranty whatsoever as to any matter relating thereto, including, without limitation, its accuracy or completeness. any information or definitions contained in this document.

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Last updated 1 year ago