Setup VA - GPT

VA-GPT uses NLP algorithms to understand customer queries and extract relevant information. At the same time, combine with LLM (large language model) like GPT to create flexible, contextual responses, similar to the way humans talk to each other. The combination of NLP developed by EM&AI and GPT helps form 03 great advantages:

• Accurate interaction: NLP technology will help the Bot clearly understand customer intentions, to segment conversations as well as applying the "context” so that the Bot can accurately extract source information and provide appropriate responses

• Natural experience: Thanks to the combination of LLM (large language model) technology, the Bot will automatically access the "knowledge base" to respond to information naturally and appropriately based on context & content of the question.

• Save training time: LLM (large language model) technology brings convenience to users during the Bot building process, when the Bot can automatically understand and generate answers based on the training data it has received. Therefore, users do not need to spend too much time building a Q&A set or training NLP with sample sentences to identify each customer's intention.