Initialization

Basic

Basic settings allow users to make changes to the following information:

Default response

VA performs this default response when an intent that is not in the training set is presented or when the user has not set a corresponding response for the trained intent. Users can edit content depending on business purposes.

FAQs Reconfirmation

The FAQs reconfirmation feature is used in cases where customers ask/text/respond to multiple-intent sample sentences (sentences that express more than 1 intent) and these intents fall into the category of FAQs. The feature allows VA to provide feedback that confirms the intentions appearing in the sample sentence, helping to minimize the possibility of responding incorrectly to the customer's intentions.

Default response when VA is idle

The feature allows VA to automatically provide response when customers stop responding even while in a chat session.

Respond to special cases

The feature allows the VA to redirect the response to the selected intent when the customer's response to the VA falls under one of the following circumstances:

Customers send stickers
Customers send icons/emojis
Client sends files
The customer sends content that is too long and exceeds the allowed number of characters

Get Started

To set up feedback for customers interacting with VA for the first time or pressing the "Get started" button, users select the "Get Started" tab in the Initialization section.

Select the corresponding response intent for the VA

Greeting

Set up the default greeting displayed on the messenger chat box for customers interacting with VA for the first time.

Select the Welcome tab (1) in the Initialization section
Click the Create New button (2). At the display interface, select English/Vietnamese language (3)
Enter the greeting content in the Content box (4)

Ice_Breakers

Ice_Breaker are frequently asked questions suggested to customers when they just start a conversation with a business.

Select the Ice_Breakers tab in the Initialization section (1)
Select Create New (2), at the display interface enter the question content (3) and corresponding intent (4) for VA to provide appropriate responses.
Click Create New to complete the first step of creating Ice_breakers

Select Advanced Settings -> Select Initialization -> Select Persistent Menu (1)
Then select Create New (2).
Enter the corresponding content at the display interface (3), in which:
- Option: Name the menu (Example: Address, Hotline, Meet a consultant,...)
- Type: Navigation options respond when customers click on the menu. Select "Redirect intent" to navigate to the response of any intent in the list of available Intents. Select Webview when you want to navigate to any website path.
Select Create New (4) to complete creating menu options. Continue doing the same with other options.

Whitelist Domains

To allow Facebook to display links that are not in Facebook's allowed list, use the Whitelist domains feature to let Facebook review these links.

The trainer follows these steps

Select the Initialize tab, then click Whitelist Domains (1)
In the content box, enter the links that need to be approved by Facebook (2). Trainers can add a list of different paths. Press Enter to complete the import.