Response
Response type
Create response
Users need to prepare response scripts and conversation structures for VA before setting up on the Virtual Agent platform.
Consider an example scenario for the customer's intent to "ask_working_hour" as follows:
To create a response according to the above scenario, users follow these steps:
Step 1: Select the Context tab, then select Intention needs to build conversation flow (1)
Step 2: At the display interface, select the Response tab then click Create Response (2).
Step 3 Create a new response according to the following instructions:
Give the response a Name (1) to make it easier to manage by function.
For example: Responding to business hours, responding to product advice, responding to addresses,...
Select Response Type (2) in the displayed list (See details in Response Type section )
Enter your answer in the Text section (3). Select Add when the user wants to create additional response options with similar content (VA will randomly respond to 1 of these content)
Click Save (4) to complete the step of adding a new response
Step 4: Add a response to the conversation stream
Drag and drop the corresponding response to the Available Responses list or select the icon
Phản hồi đã chọn sẽ hiển thị trong danh sách Phản hồi đã chọn to add a response to the intent's conversation flow
After creating a response for the intent, users should click Save task and Training to train the response for the VA.
Manage response
Response management allows the trainer to search, create new, or edit responses.
Select the Response tab (1).
Select the Create new button (2) to create any response.
Search for feedback by “Response type” (3). Search for a response by “Intent” (4).
The Intent column (5) shows which intention the response is using to help the trainer easily manage and edit the scenario to match the intention.
To edit the response, click to select the response line to edit (6). The response editing interface will be displayed.
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