Capture entity
Last updated
Last updated
Capture entity
'Capture entity' is a feature that allows collecting information provided by customers in conversations according to predefined parameters
Default: 'Capture entity' feature will not be enabled. If you click on the toggle, the system will activate this function, the bot will start collecting the mentioned information from the customer's messages
Select entity type
Entities are subjects related to full name/phone number/address/email... mentioned in customer's responses throughout the conversation
Click the drop-down list to select the appropriate parameter and enter the parameter name in the field next to it
Note: It is not mandatory to set all parameters included in the list. You can optionally set a or some parameters, depending on your needs
Add/remove parameters by tapping the "+", or "-" icon just to the right of the parameter
Response
The 'Response' feature is what the Bot will use to reply once it gathers the information based on the given parameters. By default, this feature is disabled. To activate it, you need to click on the 'Response' toggle icon.
This feature allows the Bot to respond according to the predefined text or the Prompt control command (Prompt):
This feature allows the Bot to respond according to the command prompt (Command) or respond according to predefined text (Verbatim):
Command (Control command prompt): You will enter the command to control how the Bot responds here, by default there will be a control command available, you can customize this control command, or ignore it, set as default determined. At the same time, the Bot will use the content in the knowledge base as a reference data source, to analyze and form appropriate answers, corresponding to the content of the question.
Verbatim: enter the specific text you want the Bot to respond to
