Upload FAQs file

Upload FAQs file

To bulk upload a list of FAQs to the system, users should follow these steps:

Step 1: Select “Upload FAQs File” to open the upload form.

Step 2: Upload the prepared file from your device to the system.

To view the sample file, users should click on the download link provided here. Then, click “CHOOSE FILE” to select the FAQs file from your device that you want to upload.

Note:

• The uploaded file must match the sample file attached to the form.

• The file must be in the correct format: .xlsx or .xls.

Step 3: After completing the file selection, click “Upload.”

Alternatively, users can click “Cancel” if they wish to abort the FAQs file upload.

Step 4: After selecting “Upload,” the system will display a confirmation form for the upload action.

In addition to the upload confirmation, the system will also display information about the number of invalid FAQs.

• Confirm: Agree to ignore invalid FAQs and upload only the valid ones.

• Cancel: Abort the upload confirmation.

Once confirmation is completed, the system will start the upload process. After the upload is successful, a notification of successful upload will be displayed.