Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

The FAQ section is a collection of commonly asked questions related to topics most system users are likely to inquire about repeatedly. Users are responsible for providing the system with FAQ information. Each FAQ should clearly define the question and its intended audience. While the system allows users to add multiple FAQs, it is essential to ensure that each FAQ is distinct in its purpose and target audience. Avoid using similar or identical questions phrases or semantics in FAQs.

To access the FAQs, click on the "FAQs" tab on the left menu bar of the screen. This will open the page where you can add new questions and answers.

Actions Available on the FAQ Page

• FAQ Information Table:

  • Last Updated: Displays the time of the last update.

  • FAQ’s Name: The name of the frequently asked question.

  • Answer: The response to each FAQ.

  • Status: Indicates whether the FAQ is active or inactive. Users can toggle the activation status of an FAQ.

  • More Options: Allows users to interact with added FAQs, including:

    • Edit: Modify the FAQ information.

    • Delete: Remove the FAQ from the table.

• Additional Table Actions:

  • Search: Users can search for FAQs based on the question name and answers in the created FAQs database.

• Adding FAQ Data

  • Add: Users can directly add a new FAQ to the system.

  • Upload FAQ File: Users can upload a prepared FAQ file from their device directly into the system. Ensure the uploaded file follows the required structure.

Guidelines for Adding an FAQ

• Question:

  • The length of a question should not be less than four words. For shorter questions, consider placing them in a business navigation section.

  • Ensure the question content is clear and provides context. Avoid abbreviations, spelling mistakes, or using filler words like "um," "yeah," or "well."

  • Do not duplicate the same question across multiple FAQs.

  • FAQs should be distinct, with clear differentiation in question topics. Avoid creating multiple FAQs with similar meanings.

• Answer: The answer must be appropriate for responding to all questions within the same FAQ or those with similar meanings.