Add FAQs manual

Add FAQs manual

To manually add an FAQ, users should follow these steps:

Step 1: Click on the "Add" button to open the FAQ addition form.

Step 2: Fill in the required information as specified in the form.

FAQ's Name: This represents the content of the frequently asked question. (Example: Tourist Attractions in Da Nang)

Sample Questions: These are different questions that inquire about the same topic or intent. The system allows users to type multiple questions to clarify a single FAQ. Each FAQ can include up to 10 questions.

• Example:

  • What are the famous tourist spots in Da Nang?

  • What are the popular sightseeing spots in Da Nang?

  • Can you suggest some tourist attractions in Da Nang?

(As shown in the examples above, all questions pertain to the subject of “tourist attractions” and specifically target “Da Nang.”)

Answer: Each FAQ is limited to a single answer. In the above example, the answer could be:

• Example:

  • Some of the famous spots in Da Nang include:

    • Son Tra Peninsula

    • My Khe Beach

    • Marble Mountains

    • Dragon Bridge

    • Asia Park

For detailed guidance on adding an FAQ, please refer to the help section [here].

Step 3: To save the FAQ information, select "Save." Alternatively, users can click "Cancel" to discard the information entered.

Step 4: After selecting "Save," the system will display a confirmation form for the upload action.

• Confirm: Agree to skip invalid FAQs and upload only valid ones.

• Cancel: Decline the upload confirmation.

Once the confirmation is completed, the system will begin the upload process. Upon successful upload, a success notification will be displayed.