Step 2 - Set up Bot

On the dashboard screen, you will see a list of all the Chatbots created in the system. To access the specific settings for a Chatbot, simply select it from the list and click on it. The system will then take you to the Bot Settings screen, where you can set up more advanced features and details for your Chatbot.

The Bot Settings screen

This feature allows you to customize the Bot's orientation settings, information display, and chat interface.

At the Bot Settings feature, the screen is divided into 3 tabs corresponding to the main features in the Bot settings:

• Prompt: Bot Control Orientation Settings

• Theme: Customize chat interface

• Advance: Set rates that affect the content of the Bot's response and perform advanced tasks.

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PROMPT

A prompt in AI tools is a sentence or paragraph entered by the user to ask the AI chatbot to interact with customers in the given style.

AI Chatbot combines artificial intelligence and a diverse knowledge base to analyze natural language input and provide accurate responses.

Prompt setting interface

Set up context for bots

Set up context for bots

This feature helps to create the context for the Bot

• Position: enter a job position for the bot; help the Bot understand its role when advising customers

• Workplace: this information helps Bot understand which business he is representing

• Language: allows the chatbot to respond to customers in the given language

Job Description

Enter job description for bot

Users can use this feature to configure control commands for the ChatBot. The text field in the feature already contains a default control command for the Bot. You can either customize this command or choose to keep it as the default.

Users can refer to the business sample for ideas on designing appropriate commands.

Select prompt sample

Click on Select prompt sample to navigate to Select prompt pop-up

Choose prompt templates according to different business fields

Click on checkbox of the selected prompt sample -> click Apply

To select a suitable prompt sample for your job description, simply tick on the checkbox provided. Once you have made your selection, click on the 'Apply' button. The system will then display the content of the chosen prompt in the job description field, which you can further edit to meet your business requirements.

Prompt for Sales Consultant (e-commerce)

The user can click on to view the selected prompt in detail and illustrated images of how the Bot response

Moreover, you can refer to the list of prompt samples prepared by the development team by clicking on , you can copy the prompt sample that suits your business requirements and apply it to the Job description

Set up to reply within trained data

Enable/Disable the feature to reply within trained data

Enable/disable the feature to reply within trained data: this feature is used to control the scope of the Bot's response information to the given knowledge base, or additionally use data that is in chatGPT's default knowledge base

Set up to Reply with the link in trained data

Enable/Disable the feature to reply with the link in trained data

Enable/Disable the feature to reply with the link in trained data: this feature is used to attach the link in the Bot's response when the user created data in the knowledge base with the link attached

After finalizing the prompt setting -> click the Update button to save the changed information

Click the Update button to save the changed information

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THEME

At this screen, you can flexibly design the chat dialog interface, to integrate into your website or other online platforms

Theme interface

• Change displaying information: Chatbot Name - Chatbot Description

Change displaying information: Chatbot Name - Chatbot Description

• Set default messages: Welcome message. The welcome message is a message that is initiated automatically as soon as the user starts using the chatbot feature

Set default messages

• Background color and text color: you can optionally change the background color as well as the chat text color as you like

Set heading colour

Set chatbot message colour

Set user message colour

After setting -> click Update to save changed information

Click Update to save changed information

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ADVANCE

This feature enables users to adjust the bot's creativity and confidence levels, which affect the content of its response. Advanced tasks can also be configured using this feature.

Advance setting interface

Bot's Creativity

Creativity adjustment bar for Bot feedback

Bot's Creativity: The level of creativity in the bot's responses can be adjusted by users using a sliding bar with their computer mouse. When the creativity level is set to 0, the bot will generate responses using only the information from its knowledge base. However, if the creativity level is increased above 0, the bot will incorporate external information to provide more contextual and accurate responses to customer questions.

Confident range

Set up the confident range of data

Data confidence rate: represents the AI's estimation of the percentage match between the knowledge base and the customer's question.

The confidence range is the confidence threshold you set. The bot will use training data with a confidence rate within the defined range to respond to customer questions.

If a user sets the confidence rate of the data to above 70%, the bot will only select data from the knowledge base that matches the content of the customer's question to a confidence level of more than 70%. This data will be used to create the response content. However, any data with a confidence rate below 70% will not be used.

Capture entity

Click on toggle to enable/disable the feature of capturing entity

'Capture entity' is a feature that allows collecting information provided by customers in conversations according to predefined parameters

Default: 'Capture entity' feature will not be enabled. If you click on the toggle, the system will activate this function, the bot will start collecting the mentioned information from the customer's messages

Select entity type

Select entity type to collect information

Entities are subjects related to full name/phone number/address/email... mentioned in customer's responses throughout the conversation

Click the drop-down list to select the appropriate parameter and enter the parameter name in the field next to it

Note: It is not mandatory to set all parameters included in the list. You can optionally set a or some parameters, depending on your needs

Add/remove parameters by tapping the "+", or "-" icon just to the right of the parameter

Add/Remove parameters

Response

Click on the toggle to enable/disable the 'Response' feature

The 'Response' feature is what the Bot will use to reply once it gathers the information based on the given parameters. By default, this feature is disabled. To activate it, you need to click on the 'Response' toggle icon.

Set Bot's response when it collected the defined entity information

This feature allows the Bot to respond according to the predefined text or the Prompt control command (Prompt):

• Literal text: enter the fixed text you want the bot to respond to

• Prompt: To control how the bot responds, you will input a command. By default, there is a control command, but you have the option to customize it or skip this step and use the default. The Bot will utilize the content in the knowledge base as a reference data source to analyze and generate appropriate responses that correspond to the content of the question

Enter email to receive captured entity information

Enter your email address to receive captured entity information from the conversation

After setting -> click Update to save changed information

Click Update to save changed information