Step 3 - Create Knowledge base

After creating a chatbot, the next step is to add data to train the bot.

In the menu on the left side of the screen → select Knowledge Base to start generating the first data for the bot.

The knowledge base will be organized into different topics, with each topic containing multiple documents submitted by users. This data will serve as a reference source for the bot to generate accurate answers to customer's questions.

Knowledge base screen

Add Topic

Click on the Add button at the top left of the Knowledge Base screen, the system will display the ADD TOPIC pop-up

Click Add to add topic

'ADD TOPIC' pop-up

Enter topic name: The user should choose a short, precise, and clear name that represents the topic of data for easy storage and search.

Click the Add button to create a new topic, the newly created topic will appear on the screen

Created topic list

Add document

After creating a topic, the next thing to do is add data content for the topic you created.

Select and click on the specific topic, and the interface will display the screen to add document to the topic

'Add document' screen

To add documents, click on the 'Add Document' button at the top left of the screen -> the system will display the 'ADD DOCUMENT' pop-up

'ADD DOCUMENT' pop-up

• Enter a document name: give your document a name

Tap to enter a document name, or skip to get the default name

It is not mandatory to name documents, but for easy storage and retrieval, document names should be short, accurate, and memorable.

• Enter content: It is essential to enter complete and detailed information in this document as it will be used by the chatbot to analyze and provide answers to customers' inquiries. Consistency in the data entered is crucial for the bot to provide accurate responses. The more comprehensive and consistent the data, the clearer and more precise the bot's response will be. Therefore, please ensure to enter the information thoroughly and coherently to enhance the bot's effectiveness.

Enter content of the document

The data content is limited to 1,400 tokens. The amount of tokens will depend on the account package the user has registered

After entering the content -> Click 'Add' button to save the created content

Click 'Add' button to save the created content

After creating the document, the list of created documents will be displayed on the topic screen

Created content list

At the same time the document is created, the data will be automatically trained for the Bot.

Only when the data is successfully trained, the bot can use this data as a reference data source.

Interface showed that data was trained successfully

If there is any error while training, you need to re-train the bot by clicking the Re-train button

Edit document

To edit the document, click on the Options button "..." to select the Edit/Remove document

Click on the Options button "..." to select the Edit/Remove document