Topic
Last updated
Last updated
The Knowledge base screen will show the list of topics created in the system
The topic will be displayed with following information:
Created at: date time created topic
Topic Name
Content data: the number of created documents of the topic
Status:
: activated (default state), the topic is used as training data for bots
: de-activated, the topic is not used as training data for bots
Some actions that users can perform on this screen:
Add topic
Search for topic
Edit topic
Remove topic
Activate/De-activate topic
Update documents for the topic
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Add topic
Click on the Add button at the top left of the Knowledge Base screen, the system will display the ADD TOPIC pop-up
Enter topic name: The user should choose a short, precise, and clear name that represents the topic of data for easy storage and search.
Click the Add button to create a new topic, the newly created topic will appear on the screen
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Search for topic
When there are multiple topics in the system, it can be challenging to find a specific topic by merely scanning through the list. However, you can search for the topic you want by typing its name in the search box. The system will then search the list and display the topic that matches the name you entered. This makes it easier to locate the desired topic without having to go through the entire list manually.
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Edit topic
To edit the topic, select the specified topic, in the 'Action' column, click '...' -> select Edit -> the system will display a pop-up that allows you to edit the topic name
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Remove topic
To remove a topic, select the specified topic, in the 'Action' column, click '...' -> select Remove-> the system will display a pop-up confirming whether you are sure to remove the topic or not
Be cautious when removing data to avoid permanent loss and recovery.
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Active/De-active topic
Active/De-active topic: use/stop using topics as training data for bot.
There are two ways to activate/deactivate a specific topic:
You can perform right on the Knowledge base screen by click on the toggle button 'Activate/deactivate topic'
Another way to take action is at the topic screen, you can click on the toggle button to Activate / de-activate the topic
: activated (default state), the topic is used as training data for bots
: de-activated, the topic is not used as training data for bots
