Livechat

Livechat helps users control all messages and conversation flows between customers and chatbots in real-time on VAgent (chatbot) and VA (voicebot) platforms. Helps users control information better, can participate in the conversation to support customers (for cases where chatbots cannot support due to customers abbreviating, writing without meaning, or asking interrupted questions, ...). Users can:

• View statistical information

• Chat management

• Analyze conversation flows

• Manage customer information in the conversation flow

• Schedule messages to send to customers (By channel, by customer label, ...)

• Statistics and reporting of customer interaction data

Visit https://livechat.emandai.net/ to use the Livechat feature